Privacy Policy

Who we are

Guyesa Connect ("we", "us") runs the service at guyesa.com. It takes alerts you send from TradingView and delivers them to the Guyesa Connect Expert Advisor running in your own MetaTrader 5 terminal. This policy explains what we store to do that.

What we collect

• Account details: your email address and a hashed password. If you sign in with Google, we receive your name, email address and profile picture from Google.
• License data: your license keys, the EA secret, license labels and expiry dates.
• Terminal data sent by the Expert Advisor: MT5 account number, broker server name, EA version, balance and equity, open positions and pending orders, closed trades, and the risk-guard actions the EA took.
• Signals: the content of each TradingView alert sent to your webhook address, and whether it was filled, rejected or expired.
• What you enter in the dashboard: EA settings, prop firm rules, journal notes, trade annotations, playbooks and your timezone.
• Technical data: IP address and request details, recorded by our hosting providers for security and reliability.

What we do not collect

• Your MetaTrader or broker password. The EA connects out to us; it never sends it.
• Card or bank details. When paid plans are enabled, payments are handled by Paystack and we receive only the payment status.

How we use it

• To deliver your signals to your terminal and show your account in the dashboard.
• To check that a license is valid and bound to the right MT5 account.
• To keep the service secure, find faults and answer support requests.

We do not sell your data and we do not use it for advertising.

Who processes it for us

• Supabase: database and sign-in, hosted in the United States.
• Cloudflare: website and API hosting.
• Google: only if you choose "Continue with Google".
• Twelve Data: market prices for charts. We send symbols, not your personal data.
• Paystack: payments, once paid plans are enabled.

Your data may be stored and processed outside your country. We share it with others only when the law requires it.

How long we keep it

We keep your data while your account exists. Ask us to delete your account and we remove your account, licenses, settings, journal and trade history, except what the law requires us to keep.

Your rights

You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Depending on where you live, including under Kenya's Data Protection Act, 2019, you may have further rights, such as objecting to processing or complaining to your data protection regulator.

Security

Connections are encrypted, database access is restricted per account, and the EA authenticates with a secret separate from your license key. No system is perfectly secure; tell us at once if you believe your account or license has been misused.

Age

The service is for people aged 18 or over.

Changes

If we change this policy we update the date at the top. Material changes are announced in the dashboard or by email.

Contact

Questions or requests: support@guyesa.com